Overview

• Our client is a major high-tech manufacturing company seeking to improve team collaboration across functional and geographic lines of business. 
• The deployment of GalaxyLens significantly increased the level of effective collaboration. This was achieved by streamlining and redistributing responsibilities for collaboration to eliminate bottlenecks and overload and by bridging gaps in team communication structures.

Summary

• Our client is a global professional services organisation with 96,000+ employees.
• GalaxyLens was deployed to improve customer satisfaction, as measured by the Net Promotor Score (NPS).
• We identified and measured the key drivers of customer satisfaction in the client's environment through the analysis of email, calendar and Skype data.
• Customer satisfaction, as measured by NPS, improved by an aggregate of 17%.

Summary

• Our client is a global organisation listed on the NYSE with 80,000+ employees and operations in the US, Europe and Asia.
• We analysed email metadata to improve leadership behaviour and decision making.

Summary

• Moral beliefs are at the heart of governing a person’s behaviour.
• In this case study, we introduced a method to automatically measure a person’s moral values through hidden “honest” signals in the person’s email communication.

Summary 

• Our client is a major high-tech manufacturing company seeking to improve team collaboration across functional and geographic lines of business.
• The deployment of GalaxyLens significantly increased the level of effective collaboration. This was achieved by streamlining and redistributing responsibilities for collaboration to eliminate bottlenecks and overload and by bridging gaps in team communication structures.

Summary

• Better communication leads to better collaboration and innovation
• This case studied the email communication patterns of particularly creative employees at a global energy firm